Returns & Exchanges

Due to the perishable nature of our premium Spanish ham and gourmet food products, we prioritize food safety and quality control in our return process. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] with your order number and clear photos of the product and packaging.

• 2.
  Internal Review

  Our quality assurance team will evaluate your claim against our food safety standards to determine if a replacement or refund is eligible.

• 3.
  Return Authorization

  If a return is required, we will provide a prepaid shipping label and instructions for returning non-perishable items in their original packaging.

• 4.
  Refund Processing

  Once your claim is approved, a refund will be issued to your original payment method within 5-7 business days.